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This FAQ section is only for pre-purchase questions. If you have ProPhoto
already (yay!) and have any kind of question or need a tutorial, try here.

Pre-Purchase FAQs

Q: Can any design in your store be used for a website, or are some just blogs?

ANSWER

WordPress can be used to create a website + blog in-one, regardless of which ProPhoto Design is used. After installing an add-on design, all of ProPhoto's gallery, static page, and blog options are still available to you. See here for more info on building a website with ProPhoto: Website Tips

Q: What do I need in order to use ProPhoto?

ANSWER
  • A valid domain name that you own (not a blogspot.com or wordpress.com domain)
  • Your own webhosting account that supports WordPress installations (on a Linux server, not Windows)
  • Check out our getting started steps here

Q: Is it a one-time payment? Or are there recurring, regular fees?

ANSWER

One time fee, no further payments.

From time to time (usually around once a year) we release a major version release update to the theme, for which there will be upgrade charges if you choose to upgrade, but upgrading is not mandatory by any means.

Q: Does my webhost work with your product?

ANSWER

For a thorough answer to this question, check out our tutorial here.

Q: Is it Mac and/or PC compatible?

ANSWER

WordPress is totally platform independent, because it's not even installed on your computer. The software gets installed on your web host's webserver. All you need to administrate your blog is a web browser.

During installation (if you're doing it yourself) an FTP program is required, but these are available for Mac or PC for free.

The only real requirement is that your web host's webserver support PHP and mySQL, which nearly all webservers do. For more info on the technical requirements for your webserver, see this post.

Q: Can I install ProPhoto more than once, for different websites/blogs?

ANSWER

The End User License Agreement (EULA) permits up to two (2) installations of the theme, provided they are not for two separate money-making ventures. So if they are for the same business, or one is purely personal and associated with the owner of the business, you may just install it again, you need not purchase again. But, if it is for two businesses, or you want to install more than twice for any reason, you need to purchase again. For more info, click here.

Note: if you purchase the "Handheld" package where we handle the installation, the theme may be used a second time without additional payment, but you will have to install the second instance yourself. If you want us to install the second instance, we have to redo all the "Handheld" labor, so you would need to pay just the "Upgrade to Handheld" fee of $80 to cover the labor costs for the second installation.

Q: If I buy, can I import my old blog?

ANSWER

Yes, if it is a blog in a format that WordPress has a built-in importer for. That includes Blogger (blogspot), TypePad, MoveableType, and WordPress.com blogs. For a detailed tutorial on how to import your blog click here.

Q: Can I get a quote on a custom blog design for my business?

ANSWER

We don't provide any customization services for our customers. Instead we've focused on making ProPhoto as flexible and intuitive as possible so that anyone can create a fantastic looking blog on their own. If you would really like help with a custom blog design, we do have a network of excellent designers that work specifically with ProPhoto. You can contact them at the addresses below to get more information: